Thinking For A Living: How To Get Better Performance and Results From Knowledge Workers
Tom Davenport.
Harvard Business School Publishing, $27.50

It is 30 years since Peter Drucker hailed knowledge worker productivity as the great management challenge of the 20th century. By the 1960s we knew plenty about how to organise factories and logistics systems. But as the great sage of management observed, we understood next to nothing about how to get the most from doctors, lawyers, designers or marketing executives.